COVID-19 FAQ

My loved one has passed away from COVID-19. What do I do?

If you are considering using our services, contact us by phone immediately at 914-375-1400 to go over the options that you are entitled to for the funeral services. One of our Funeral Directors will carefully explain your options. 

Can my family still have a service for my loved one even though they passed away from COVID-19?

YES. Your family is entitled to the same funeral services just as someone who did not pass away from COVID-19. COVID-19 does not need to affect whether the funeral takes place through burial or cremation and the wishes of your deceased family member or friend may continue to be honored.

Can I have an open casket viewing for my loved one who died from COVID-19? 

YES. According to the CDC website, "There is currently no known risk associated with being in the same room at a funeral service or visitation with the body of a deceased person who had confirmed or suspected COVID-19 after the body has been prepared for viewing." Our funeral firm REQUIRES that any person be embalmed prior to ANY viewing. This requirement allows our firm to protect the safety of your family, as well as our staff. 

How can we safely follow the wishes of my loved one during this pandemic?

 We are asking anyone who enters the Funeral Home to practice safe Social Distancing. We are politely asking those who are not immediate family to make their visit brief and exit the funeral home immediately after paying their respects. 

My loved one passed away due to COVID-19 and was served by your funeral home. How can I get reimbursed for the funeral expenses?

While the details for FEMA's Funeral Assistance Program are still being worked out by the US Government, they have established a Funeral Assistance website to explain eligibility. The website can be seen by clicking HERE

Who is eligible for FEMA Funeral Assistance Reimbursement?

According to FEMA's website, this is the criteria for being eligible: 

  • The death must have occurred in the United States, including the U.S. territories, and the District of Columbia.
  • The death certificate must indicate the death was attributed to COVID-19.
  • The applicant must be a U.S. citizen, non-citizen national, or qualified alien who incurred funeral expenses after January 20, 2020.
  • There is no requirement for the deceased person to have been a U.S. citizen, non-citizen national, or qualified alien.

I need a copy of the death certificate, how do I obtain one?

If your loved one's passing occurred INSIDE the New York City Limits within the 5 Boroughs, you may order death certificates directly from the NYC Department of Health and Mental Hygiene's website. To order copies of the death certificate, please click HERE.

PLEASE NOTE: YOU MUST ORDER A COPY WITH THE CONFIDENTIAL CAUSE OF DEATH TO BE ELIGIBLE FOR FEMA REIMBURSEMENT. 

To be eligible to order a copy of the death certificate with the Confidential Cause of Death in New York City, you must be one of the following: 

  • Spouse
  • Domestic partner
  • Parent
  • Child
  • Sibling
  • Grandparent
  • Grandchild
  • Informant listed on the certificate
  • Person in control of disposition

If your loved one's passing occurred OUTSIDE of New York City, you must contact the Municipality in which the death occurred to obtain a certified copy of the death certificate. For Example: If your loved one passed away at New York Presbyterian Lawrence Hospital in Bronxville, but resided in the City of Yonkers, you MUST contact the Village of Bronxville to obtain certified copies. You may also order the certified copies online HERE. 

How can I obtain a Paid Funeral Bill to submit to FEMA?

The next-of-kin that is listed as the informant on the Death Certificate can call the Funeral Home at 914-375-1400 or send an email request to info@FRSWFH.com. We will try to respond to it as soon as we can.